Frequently Asked Question
1. What types of products do you offer?
We specialize in premium, toxin-free food products, including dried fish, Hilsha and beef pickles, puffed rice, and more, all crafted with quality and safety as our top priority.
2. How can I place an order?
You can easily place an order on our website by selecting products, adding them to your cart, and completing the checkout process.
3. What are the payment options?
We offer Cash on Delivery (COD), bKash (API-integrated), and Nagad (manual payments). We may introduce credit/debit card options soon.
4. Do you deliver across Bangladesh?
Yes, we deliver across Bangladesh with the following delivery charges:
- Within Dhaka City:৳50
- Outside Dhaka City:৳100
- Free delivery for orders above ৳2100.
5. How long does delivery take?
We deliver within 2-5 business days, depending on your location.
6. Can I track my order?
Yes, after dispatch, you will receive a tracking number via email or SMS to track your order.
7. What is your returns policy?
You may return unused products in their original packaging within 15 days of delivery. Visit our Returns Policy for more details.
8. Are your products certified as toxin-free?
Our products are certified by renowned institutes such as BRiCM, PSTU, BSTI, and BCSIR, depending on the product. Each product carries specific certifications, ensuring it meets the highest safety standards.
9. How can I contact customer support?
Reach us via:
- Email: [email protected]
- Phone: +88 01811968667
10. Do you offer corporate or bulk deals?
Yes, we provide special offers for corporate and bulk orders. Contact us at [email protected] for details.